Using and linking PAY to PrismaNote

Using and linking PAY to PrismaNote


Connecting Terminal

The terminal comes with 2 cables:
  • A USB Cable
  • A network cable

We recommend using the included USB adapter (instead of connecting the terminal to a free USB port of the cash register), because with the adapter we can guarantee that the terminal gets enough power to function correctly.



Connect the cables to the bottom of the terminal

The network cable must be connected to Thermnet. The other end should be on the modem or switch. The device must have a direct connection to the Internet. Try to keep the number of switches/hubs in this connection.


The USB Cable can be connected to USB and the other end with the adapter is plugged into a power outlet.


After connecting the power, the terminal will jump on immediately. It will restart a number of times to receive the latest updates.


When the PIN terminal is connected correctly, it will show "Your CARD AUB". There is also occasional light on the side of the terminal.



Always leave the terminal on, it will receive updates at night (it will then restart automatically).
If the terminal is off for too long, it can become unusable due to the old settings.


Setting up PrismaNote

1. Click on 'Shopping settings' in the menu
2. Click on the 'Pay integrations' tab
3. Click on the PAY logo
4. Fill in the required data (have you not received this data yet? Send a message tosupport@prismanote.comto get your data).
5. Click on 'Save'




6. Scroll to the "POS settings" section below
7. Select behind PAYNL, below the desiredWorkstations, the right terminal by clicking on the white box.



It is possible to change it with the blue pen icon button or remove it with the red X icon button.

8. Now that PAY and the devices are paired, you canSetting up the desired payment methods.
It is best to make one payment method (for example: PIN) and set the switch 'Use terminal' to Active.
A blue label 'Use terminal' appears under the payment method.






Using PAY terminal with PrismaNote


Test payment:Now that both PrismaNote and the terminal are ready to be used, it is best to make a test payment first.Save an item and possibly adjust the price to âicular 0.01. You really make this payment, so the money will be debited from the account you pint with. Then go through the next steps.

1. Add order lines (or a test product) to a transaction.
2. Now click on the payment method associated with the Terminal (at step 9 above). In the image below the button 'PIN'
3. A new screen will appear. Click on the 'Start' button.
4.The amount is now sent to the terminal. This will increase with the amount on the screen.The customer now has 45 seconds to complete the payment. That is the bar that appears in the picture. Payment can be contactless by keeping the pass/phone/watch on the side of the device or with the chip by inserting the pass at the top of the slot. The magnetic reader is not in use.



To cancel a payment, the "Stop" button on the terminal must be pressed. It is (legally) not possible to cancel a payment from the cash register.

5. Once the payment is complete, the checkout will proceed directly to the "transaction completed screen" (or immediately reopen the checkout if set).


The purchase receipt (thermal or normal paper) will be printed automatically, if payment has been received and this is set atPrint settings(bottom).

The PIN voucher will be automatically added to the thermal purchase receipt. We do not print these yet if you use the A4 / A5 voucher.




Possible error messages

Errors may occur while using the terminal. Below you will find an overview of the possible notifications you can get, the cause and a possible solution.



When starting a payment

No available terminals found

Terminal not found


Causes: No available terminals found.
Solution: Check that your terminal is on and shows the text "Your CARD AUB". Reset the terminal if this is the case.

Terminal transaction cannot be started

Unkown error starting the transaction

Causes: An error occurred while processing the payment request to the terminal.
Solution: Try again in a few seconds, the problem persists: check the internet connection of the checkout, and see if the terminal is ready.

Terminal in use

Causes: A transaction has already started on the terminal, or the previous transaction has not yet been fully processed by the terminal. This happens when a payment is made too quickly in a row, usually if you work with multiple cash registers and 1 terminal.
Solution: Please try again after a few seconds. Typically, the terminal is free for use again 5 seconds after completing a transaction.

During payment

Payment failed due to a network error

Causes: The terminal has its own internet connection and connects to the servers to process the payment. Something went wrong.
Solution: Try to restart a payment after a few seconds, the problem continues, then reset the terminal.

Payment failed due to hardware failure

Causes: An internal error has occurred in the pin device. The customer did not pay.
Solution: Reset the terminal

Customer has pressed the stop button

Causes:The customer has cancelled the payment with the "stop" button.
Solution: Consultation with the customer, possibly restart the payment.

Maximum time for transaction exceeded

Causes: The customer did not pay on time. The terminal waits a maximum of 45 seconds after starting payment.
Solution: Consultation with the customer, possibly restart the payment.

Reset terminal / Run CMTP

Sometimes it is necessary to reset the terminal. It is also known as a CTMP. The pinterminal is then out of use for a few minutes and will restart several times.

To run the CMTP, run the following key combinations:

  1. Yellow correction (Corr) button
  2. Now the function keys (directly below the screen) from left to right (F1,F2,F3)
  3. The RedStopButton

If the terminal shows you again †'your CARD' again for at least 1 minute, it is ready for use again.


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