Fix Cash Difference in 4 Steps
A greenhouse difference often has several causes:
1. A transaction has not yet been attacked in the cash register.
2. A transaction has been doubled or a refund has not yet been processed.
3. A transaction has been terminated using a payment method that has not been settled.
Here are the steps to resolve a cash difference:
1. Cash difference where the total amount is too low.
Solution: Maybe a transaction is missing in the system. Then make this one.
1. In the menu, click Close checkout or Day Closure when it is an earlier closure. Find out what amount you are missing.
2. On this page you can also see the transactions created during the last checkout opening. Based on the amount, you may be able to discover which transaction you are missing.
You can also click Transactions in the menu to view all transactions made.
3. Make the missing transaction at the checkout.
4. Reload the Checkout page and close the checkout, if the total amount is correct.
5. Was the cash register closed? Then go to the statistics page, choose the date and times and download / print your statistics report.
2. Cash difference where the total amount is too high.
Solution: Probably a transaction has been created twice or a cancellation / return has not yet been terminated. Remove the transaction or make the refund.
1. In the menu, click Close checkout or Day Closure when it is an earlier closure. Find out what amount is too high.
2. On this page, the transactions made are also visible per group since the opening of the cash register. Check that transactions have been created twice. (In this case, the time and the amount paid is often very similar).
GermanCustomers can save the transaction (then highlight the reason when payingof "Cancellation").
4.Reload the Checkout page and close the checkout, if the total amount is correct.
5. Was the cash register closed? Then go to the statisticspage, choose the date and times and download/print your statistics report.
3. The total amount is correct, but one payment method must be higher and another must be lower
Solution: Change the payment method on a transaction or the total by method on the Closite checkout page (if you don't know which transaction is involved).
1. In the menu, click Close box office for the current closure or click Overview if it concerns an earlier closure. Find out what amount is wrong.
2. Investigate what transaction it is in.For exampleWhere was cash, but it was dealt with with pin? You can click Transactions in the menu to see all transactions.
4.Reload the Checkout page and close the checkout, if the amount per method is correct.
5. Was the cash register closed? Then go to the statistics page, choose the date and times and download / print your statistics report.
Do you have no idea which transaction it is? If the cash register has not yet been closed, you can also create a new transaction with a price of 0, then enter the missing amount with one payment method and enter the same amount negatively for the other payment method (so with a minus sign before). Then click the Checkout button to create the transaction.Alternatively, you can also change the total amount per payment method on the Checkout closing page (if the checkout has not yet been closed).Related Articles
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