Thermal printer does not work.

Thermal printer does not work.

Is there no voucher from your printer?

Then go through these steps.


1. Make sure that the PrismaNote Printhelper program is active on the computer that the printer is associated with, this is the following icon in your toolbar:


Afbeelding met tekst, elektronicaAutomatisch gegenereerde beschrijving



2. If the program is not active, first click Start:



3. Now type in the word helper and click open:





4. Does the program ask for a password?





You can find this information in the Store Settings under Print Settings:







Thermal receipt printers

Afbeelding met tekst, binnenAutomatisch gegenereerde beschrijving


1. The printer does not respond.

  1. Is the second light flashing? (3) Then the printer does not have a stable network connection.
  1. Turn off the printer, wait 30 seconds, and then turn it back on.
  2. Please refresh PrismaNote and try again.


  1. Is the third light (2) flashing?: Check the paper supply.
  1. Press and hold the paper button (1) until a piece of receipt comes out.
  2. Does not work: open the printer check the paper quantity and supply.



2. The printer does print, but the voucher is empty.

The role may be wrong in the printer. Open the printer and make sure the roll is in printer like this:


Afbeelding met persoon, handAutomatisch gegenereerde beschrijving





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