Thermal printer does not do it 🙂 Print problems and solutions

Thermal printer does not do it 🙂 Print problems and solutions

Is there no voucher from your printer?

Then go through these steps.


1. Make sure that the PrismaNote Printhelper program is active on the computer that the printer is associated with, this is the following icon in your toolbar:


Afbeelding met tekst, elektronicaAutomatisch gegenereerde beschrijving



2. If the program is not active, first click Start:



3. Now type in the word helper and click open:





4. Does the program ask for a password?





You can find this information in the Store Settings under Print Settings:







Thermal receipt printers

Afbeelding met tekst, binnenAutomatisch gegenereerde beschrijving


1. The printer does not respond.

  1. Is the second light flashing? (3) Then the printer does not have a stable network connection.
  1. Turn off the printer, wait 30 seconds, and then turn it back on.
  2. Please refresh PrismaNote and try again.


  1. Is the third light (2) flashing?: Check the paper supply.
  1. Press and hold the paper button (1) until a piece of receipt comes out.
  2. Does not work: open the printer check the paper quantity and supply.



2. The printer does print, but the voucher is empty.

The role may be wrong in the printer. Open the printer and make sure the roll is in printer like this:


Afbeelding met persoon, handAutomatisch gegenereerde beschrijving





    • Related Articles

    • Label printer doesn't work | Print problems and solutions

      If your label printer doesn't work, follow these steps. 1. Basic control - always check first Is the printer on? Is the USB cable firmly connected? (It can be released due to vibration.) Will there be a blank label when you press the feed button? ...

    • Printer and print settings

      Here we explain how to select the right printer and when to print a voucher automatically. Select printer and paper settings 1. Click on 'Shopping settings' in the menu 2. Click on the 'Print settings' tab Explanation of the interface: 1. In the top ...

    • Laserjet printer doesn't do it 🙂 Print problems and solutions

      If your receipt printer doesn't work, follow these steps. 1. Basic control - always check first Is the printer on? Is the USB cable firmly connected? (It can be released due to vibration.) Will there be a blank label when you press the feed button? ...

    • Print helper Install

      This article describes how to install the print link. Look at 'Shopping settings' -> tab 'Print settings' to see if your PrintNode data. If this is not the case, our support must activate another account for you. Installing print helper 1. Download ...

    • Turn on print helper

      PrismaNote works completely online. However, for printing, the PrismaNote Printhelper program is installed. This program normally starts up automatically when you turn on the computer. Is the program not on the computer?Follow the installation steps. ...